Computer Network Designs (CND) Return Policy
On All Items we sell: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following exceptions:
How to Return an Item
Products purchased through our website can be request a RMA by sending an email to firstname.lastname@example.org or by calling 817-510-6455.
If sending an email, please include your full name, date of order, reason for return and item part number.
Some items will have a restocking fee of 15%.
There is no restocking fee if the product is unopened or if the purchase and the return both occur within 15 days and where prohibited by law. The restocking fee will be taxed in select states.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $600 in cash or more than $200 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please email and/or call CND right away. Do not send any items back without a RMA. We will cover all reasonable and customary ground shipping fees.
For all other Customer Care issues, please contact our customer care department by phone 817-510-6455 or email our staff at email@example.com. If you prefer regular mail, send all correspondents to:
PO Box 54956
Hurst, TX 76054